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Feedback and Reviews are important to convince customers in the exploration phase to a purchase. The customer feedback and the satisfaction scores are indexed in search engines.
You can find the settings at Marketing > Customer feedback.
If Customer feedback is not displayed in the menu, first adjust the user level to Advanced, at Settings > User experience level.
You can invite your customers to place a review a few days after ordering.
The e-mails with feedback invitations are sent daily at approximately 13h CET.
You can display the satisfaction score in your shop.
Make your selection and click Save. The widget is automatically installed and your customers can write reviews.
At the bottom you (as merchant) can reply to the reviews.
You can let customers review your products. As a merchant, you can delete the product reviews.
That's it! Your customers can now place reviews on your products.
Product reviews can be deleted by the merchant.
Customer reviews can not be deleted by the merchant for obvious reasons. You can however reply to them.