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When a customer places an order in your shop, the following occurs:
Navigate to Management > Orders to get a summary of all orders. The latest orders are shown on top. If there are no orders, you can create a test order in your own shop. This will give you an idea of how customers have to order and you can optimize the ordering process.
Each order has a unique code. The format of this code is chosen so that it can identify each order in each shop. This way, fraud can be detected and managed adequately.
Click on the order in the list. You will then see the details of the order. You can also change the order status.
If the customer has an account, the customer can check the status of the order after logging into your shop. In the following sections you will learn how you can send an invoice automatically to your customer.
You can customize the confirmation mail that is sent to the customer. To avoid having to do this manually every time, you can set a default e-mail.
|[ORDER_CODE]||Unique order code|
|[CUSTOMER_TITLE]||Formal title: Dear Mr./Ms. [lastname],|
|[CUSTOMER_FIRSTNAME]||Customer first name|
|[CUSTOMER_LASTNAME]||Customer last name|
|[ORDER_REFERENCE]||Your Reference (if set)|
|[ORDER_PAYMENTURL]||The URL for online payment|
|[ORDER_DESCRIPTION]||Customer data and comments|
Always test yourself with a test order and check if the result is as desired.
The packing slip for the order can be downloaded in PDF format.
A good and simple program to open PDF files on Windows is Sumatra PDF. In Linux, you can use ePDFView.
On the bottom of the detail page of an order you can find the Delete button. Test orders can always be immediately removed from the system.
Whether a customer is or is not required to create an account, you can set at Settings > Customers checkout. Customers without an account obviously can not check the status of their order on your shop.